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SUPPORT
Client support is an important part of keeping our users up and running. We offer
a variety of support options from which organisations can select from.
The Annual Support Contract provides clients with access to our skilled helpdesk
staff. This support agreement provides efficient resolution of all queries that
may
arise while using our software solutions.
The Support Contract also entitles our clients to receive regular updates to the
existing version of the software as they are released. The updates are often the result of feedback
from clients, that further expand the range of features that
our software packages offer. They
are distributed to clients via the Internet using
Infosoft's Live Updates services.
This support contract is initially quoted as part and parcel of the Fundraiser purchase
price. Optional support arrangements are also available for clients with special
requirements. An example of this is the provision of remote support software that
allows our technicians to access client systems directly to perform database
work or any other requests. Such services are available on request, and are not
included in the standard Annual Support Contract.
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